31 Job openings found

The Debt Management (DM) function has evolved to be highly analytics and data-driven, with a growing focus on enhancing customer contact strategies, agent productivity, and resolution rates through automation and N=1 strategies   The increased emphasis on digitization and automation has positioned the Call Centre Strategy function as a critical driver of debt management efficiency, where ...

Team Manager-Outbound Customer Care - CLCM   Job Title : VC-Team Mgr-Outbound Customer Care   Business Unit (PA) : Virtual Care   Team : PhoneBanking Care   Reports to (job) :  State Head / Unit Head   Location of role : Pan India   Job Fn : Service   Role Type: Supervisory Role No of direct reportees:  12 Travel Required: No     Job Purpose Responsible for managing a team ...

Trainer - Contact Center Experience: 7 - 8 years, with hands-on experience in voice-based US collections and thorough knowledge of US collection laws Job Type: Permanent Job Location: Pune (Magarpatta City) Shift: Should be flexible with both day and night shifts Notice Period: Up to 30 days Work Mode: Work from office is mandatory About the Role: We ...

Job Description Position Summary The HR Help Desk Specialist – Tier 1 serves as the first point of contact for employees seeking assistance with general Human Resources questions. This role handles inbound calls and emails related to common HR topics such as benefits, pay, time off, and policies, and routes more complex ...

Primary Role: IVR Call Handling & Customer Communication Key Responsibilities:IVR & Incoming Call Management:   Attend all incoming calls with a polite and cheerful attitude. Be a good listener and ensure a positive interaction experience. Handle customer enquiries and guide them accordingly. Analyse the customer's query and forward the lead to the respective Sales Executive based ...

Age Criteria for Callers: Candidates must be below 28 years of age Female Candidates: Only unmarried female candidates are eligible   Overview:We are seeking a motivated and detail-oriented Calling Process Employee to join our team. The ideal candidate will beresponsible for handling both inbound and outbound calls, providing exceptional customer service, and ensuring ...

Role SummaryThe Clinic Manager is responsible for the overall management of clinic operations, client experience, and client facing staff performance at Crown Vet. This role ensures the highest standards of service delivery, operational efficiency, and brand representation, while acting as the key liaison between clients, clinical teams, and the senior ...

We Are Hiring Telebanker In Ahmedabad. Job Title: Telebanker Location: Ahmedabad Job Type: [Full-Time / Part-Time / Contract] Department: Retail Banking / Call Center Experience Required: [e.g., 1–3 years preferred] Salary: [Insert Range or "As per industry standards"]   Key Responsibilities: Answer inbound customer calls and assist with banking inquiries and transactions. Make outbound calls to promote ...

  The detailed Job Description is attached for your reference.   REQUIREMENTS -   1) Minimum 2 Years of relevant work experience is required. 2) Proficient in Hindi & English (Written and verbal) 3) Willing to work on Sundays / holidays as required by the company. 4) Willing to work extended hours as per business requirements.     RESPONSIBILITIES –   • Supervise and manage ...

Key Responsibilities Handle inbound and outbound customer calls and resolve queries within defined TAT. Manage customer complaints, escalations, and requests through CRM. Maintain accurate case documentation and follow-ups. Build strong customer relationships and ensure a positive customer experience. Conduct feedback calls, surveys, and service reminders. Coordinate with internal teams for query resolution and timely closure. Ensure adherence ...