Inbound Team Leader
1 Nos.
150329
Full Time
2.0 Year(s) To 5.0 Year(s)
5.50 LPA TO 6.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Any - Any Graduation
Job Description:
The detailed Job Description is attached for your reference.
REQUIREMENTS -
1) Minimum 2 Years of relevant work experience is required.
2) Proficient in Hindi & English (Written and verbal)
3) Willing to work on Sundays / holidays as required by the company.
4) Willing to work extended hours as per business requirements.
RESPONSIBILITIES –
• Supervise and manage a team responsible for handling inbound calls, chats, emails, customer queries, and reviews on iOS..
• Ensure all customer interactions (calls, chats, and emails) are promptly addressed and resolved within established service level agreements on a daily basis..
• Provide guidance and support to team members, including training on call handling, chat/email etiquette, query resolution techniques, and product knowledge..
• Monitor team performance and productivity, identify areas of improvement, and implement strategies to optimize efficiency..
• Conduct regular quality assessments of calls, chat conversations, and email responses to maintain high customer service standards..
• Act as a point of escalation for complex or sensitive customer issues, coordinating with other departments for timely resolution..
• Lead a team of minimum 10 executives and ensure smooth day-to-day operations across inbound and chat processes..
• Create a collaborative and positive team environment..
• Motivate the team to consistently achieve and exceed their targets.
Key Skills :
Company Profile
The company is a fintech digital lending platform providing instant short-term personal loans through a fully online process in partnership with RBI-registered NBFCs. Founded in 2017, the company focuses on improving access to quick credit for salaried professionals and operates through a fast, paperless approval system with loan disbursal in minutes.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.