189 Job openings found

Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner. Assist customers with product/service information, order placement, and after-sales support. Process orders, returns, and exchanges accurately using company systems. Identify customer needs and recommend appropriate products or services. Handle complaints and resolve customer issues efficiently, escalating ...

Position Title Customer Support Specialist Department / Location Client Services Cost center Number Reports to Senior Manager - Client Services Position/s that reports to this role N/A PURPOSE (Why this role/job exist) The Customer Support Specialist will be part of the Customer Support and Services team which uses CRM tools ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

In this role , You'll work to resolve customer issues via chat services, including chat, text, email, social media, direct messaging and other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer ...

Salesforce Support Specialist L1 Position Overview The primary responsibility of the Tier 1 support specialist is to provide first-level support by addressing the most basic customer issues ( i.e. general inquiries, non-technical questions, website navigation assistance, basic procedural “how-to” questions). This role requires the candidate to be well-versed in documenting customers’ issues, ...

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as aconduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and ...

What you will work on:We are looking for an experienced L2 Support Engineer to join our technical support team. Theideal candidate will have strong written and verbal communication skills, a solid understanding ofSQL, and excellent diagnostic abilities. In this role, you will handle complex technical issuesescalated from Level 1 support, ...

Job Description: As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Nutanix to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Eligibility & Qualification: • Bachelor’s ...

ABOUT THE ROLE We are looking for a Service Coordinator to manage customer service requests, coordinate service engineers, track repair activities, and ensure smooth after-sales service operations. The role will involve regular coordination with customers, service engineers, production and electrical teams, along with maintaining accurate records in the ERP system. KEY RESPONSIBILITIES: Customer ...

ROLE OVERVIEW: The Sales Manager at Sangini Group will be responsible for leading and managing the overall sales function, including Direct Sales and Channel Sales teams, with a focus on achieving sales targets, improving conversions, and delivering a seamless home-buying experience for customers. The role includes hiring, training, mentoring, and overseeing the ...