Strategic Account Manager(Logistic and Freight Forwarding Industry)-Mumbai

Job Description:

We have an urgent opening for the position of Strategic Account Manager for a reputed MNC Client in the logistics and freight forwarding industry for Mumbai location.

The Strategic Account Manager will be responsible for managing complex account relationships for the organization’s top multi-national customers. You will ensure excellent customer service and communications are maintained to achieve sales and profit objectives. You will also identify new business opportunities as they relate to our Logistics service offerings.

Duties and Responsibilities:

• Monitor service performance levels for key clients by developing job performance dashboards
• Work with our internal team to track and achieve annual sales and profit goals for assigned accounts
• Work with client and internal team to resolve urgent or ongoing issues, and to find new ways to assist in supply chain optimization
• Perform ongoing account reviews such as QBRs and regular KPI reporting
• Support and assist business development team throughout sales cycle (RFI, RFP, RFQ)
• Develop and document Standard Operating Procedures (SOPs) for all accounts
• Work with internal teams to manage Accounts Receivable process for your clients
• Audit client invoices to seek out mutually beneficial cost reductions and efficiencies, while ensuring accounts are meeting target financial margins
• Maintain and develop relationships, and understand specific client needs and objectives to provide solutions to meet those objectives
• Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions to meet unique needs
• Keep management and customers apprised of project or problem status, handling and resolution
• Investigate service failures and ensure that appropriate remedial actions are put in place

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal skills with a high-touch and proactive customer service approach
• Excellent oral and written communication skills
• Project management skills with the ability to handle multiple high-level projects at once
• Knowledge of MS Office with emphasis on Word, Excel and Outlook
• Detail orientation and strong ability to prioritize in a fast-paced environment
• Excellent reasoning, negotiation and listening skills
• Ability to function autonomously and use good judgment in a diverse, global environment
• Ability to adapt to changing environments and maintain positive relationships with a variety of people and customers in a cross-cultural environment