Post Sales Executive - Bangalore

Job Description:

Roles & Responsibilities:

• Welcome call to be done as per SOP
• Solve customers’ post-sales queries
• Maintain customer progress data & follow-up data.
• Enter customer payment details in the software 
• Follow up for disbursement/payment with customer/bank 
• Collection and Documentation-Documents such as Welcome letter, Demand Letter, Allotment letter, Reminders, Cost sheet, Receipts, MOFA, Agreements Etc. 
• Follow up for payment through Reminder letters, Verbal communication, and Emails. 
• Facilitate timely execution and Registration process. 
• Facilitate in handing over possession of flats to the buyers and the necessary documentation. 
• Carrying out the process for society formation and handover in coordination with the liasoning department. 
• Cross-check the sales deed agreement before registration. 
• Prepare debtor's reconciliation.
• Interest calculation for delayed payments and collection from customers. 
• Responsible for all the consumer touchpoints, from the time of sale to the handover of the residence, for the project(s) assigned. 
• Ensuring quality of customer interactions through monitoring of relevant matrix.