Job Summary
We are looking for a motivated and experienced Customer Relationship Manager to lead Customer Relationship Management (CRM), Facility Management, and Hospitality Services within a construction or real estate development environment. The role ensures seamless client engagement, high satisfaction, and smooth post-handover services.
Key Responsibilities
Customer Relationship Management (CRM)
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Serve as the primary contact between clients and the project team throughout the construction lifecycle.
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Build and maintain strong, long-term client relationships.
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Address customer queries, concerns, and feedback professionally and promptly.
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Manage client walkthroughs, handovers, and after-sales services.
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Conduct regular follow-ups to monitor and enhance customer satisfaction.
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Maintain CRM systems with accurate and updated client data.
Facility & Hospitality Management
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Oversee facility operations to ensure uptime, safety, and service quality.
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Manage hospitality services during client visits, walkthroughs, or events.
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Ensure compliance with brand and service standards across all client touchpoints.
Required Skills & Qualifications
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Bachelor’s Degree in Business Administration or a related field.
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10+ years of experience in customer service, hospitality, or facility management, preferably in construction or real estate.
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Excellent communication and interpersonal skills.
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Proficiency in CRM software.
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Strong problem-solving ability and attention to detail.
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Professional demeanor and client-centric approach.
Key Performance Indicators (KPIs)
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Client satisfaction (CSAT / NPS)
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Facility uptime & issue resolution turnaround
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Client retention & referral rates
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Event success & engagement metrics
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Budget control & cost efficiency
Soft Skills
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Effective Communication
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Decision-Making & Problem Solving
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Presentation & Selling Skills
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Planning & Organizing
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Team Collaboration
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Fluent Spoken English
Benefits
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Paid & Sick Leave + Annual Holiday List
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Annual Bonus
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Open, Young & Vibrant Culture
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Work with a passionate team building landmark projects