Job Description:

Role Overview

We are seeking an experienced Operation Manager to ensure service excellence, and drive on time project delivery. The role requires communication, organizational, and problem-solving skills, along with prior experience in the printing and manufacturing industry.

Key Responsibilities

• Act as the primary point of contact for clients, building and maintaining long-term relationships.

• Understand client requirements and ensure timely, high-quality service delivery.

• Assign design work to internal teams with realistic deadlines and oversee execution.

• Coordinate with cross-functional teams to fulfill client needs.

• Conduct regular client meetings to review progress, share updates, and resolve concerns.

• Identify upselling and cross-selling opportunities to grow revenue within existing accounts.

• Handle client issues proactively, escalating when necessary.

• Stay updated on industry trends, competitor activities, and market dynamics.

Requirements

• 4–5 years of relevant experience in Operations and Accounts Management.

• Strong communication, interpersonal, and presentation skills.

• Ability to manage multiple clients and prioritize tasks effectively.

• Customer-focused and proactive mindset with strong problem-solving skills.

• Mandatory experience in the Printing and Manufacturing industry.

Benefits

• Competitive salary package.

• Opportunities for professional growth and career advancement.

• Collaborative and dynamic work environment.