380 Job openings found

Job Overview: The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...

SDM   Summary of essential Job functions Responsible for the OTC processes overall deliverables Good understanding of end to end OTC cycle Sets the goals and targets for the process/people Responsible for publishing the metrics, dashboards to the client. Manage client communication and expectations Manage customer escalations with appropriate response (Written and Verbal) Ensures Process governance – effective controls ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

Job Summary:We are seeking a dynamic and experienced CRM to join our real estate team. The ideal candidate will have a strong background in CRM, billing, customer escalations, and maintaining high customer satisfaction (CSAT) scores. This role requires excellent communication skills, attention to detail, and a customer-centric approach. Key Responsibilities: Customer Relationship ...

Our support processes and team are already established. We therefore need someone who can take ownership of the function, proactively review support performance, identify recurring issues and gaps, drive corrective actions, engage proactively with customers, and continuously look at opportunities for automation and improvement. About the RoleWe are looking for an ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Manager, Technical Support: As a Player/Coach, you will be responsible for being hands on and leading, growing and developing your team, who help our customers by diagnosing and troubleshooting problems. You will manage the team's day-to-day functions as they use their knowledge to resolve issues and drive superior customer support to ...

A Customer Service Project Administrator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets. Additionally, the Customer Service Project Administrator will also be handling ...

Managing the Suppliers Pick Up Plan and ensure that Pick up SLA’s are met. Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF. Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform. Coordinating with teams for End to End Order Status ...

Deputy Manager – Loan / Lease Operations Company: DLL GroupExperience: 9 – 13 YearsFunction: Operations / Sales SupportLocation: MumbaiWork Mode: Work From Home (WFH)Shift Timing: 1:00 PM – 10:00 PMJob Overview We are looking for an experienced Deputy Manager – Loan / Lease Origination Operations to manage day-to-day loan/lease origination and contract ...