Customer Relationship Executive - Luxury Interior Design- Mumbai (Kanjurmarg/Marine Drive)

Job Description:

We are having an urgent opening for the position of Customer Relationship Executive for a reputed company in Luxury Interior Design Industry at Mumbai ((Kanjurmarg (W)) / Marine Drive Location. 

Key Responsibilities:

• Attending to all client phone call enquiries received from newspaper inserts, references, newspaper ads or marketing activities.
• Validation of client information as per our criteria and recording of the same in internal databases
• Fix appointment of the clients for the experience centre visits. Meet and greet them once they visit.
• Be the intermediary between them and design teams for initial requirements.
• Post the initial conversation the CRE would schedule and coordinate the meetings with the client.
• Give a tour of the experience centre if needed.
• The CRE shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.
• The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner.

Candidate's profile:

• Preferably Masters’/ bachelor’s degree or 2-3 years’ experience in client relations
• Proven record in handling HNI clients in luxury sector for 2-3 years
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office
• Passion and dedication towards client servicing
• Must be a good listener and pay attention to detail.
  
  

Skills needed:

• Prior experience in dealing with HNI clients.
• Excellent proficiency in verbal and written communication.
• Basic know-how of any ERP system