Customer Relationship Executive - Real Estate Industry - Thane (Wagle Estate)

Customer Relationship Executive - Real Estate Industry - Thane (Wagle Estate)

1 Nos.
95061
Full Time
2.0 Year(s) To 4.0 Year(s)
0.00 LPA TO 2.40 LPA
IT Software- ERP / CRM
Real Estate/Property
Job Description:

We are having an urgent opening for the position Customer Relationship Executive of  for a reputed company in Real Estate Industry at Thane(Wagle Estate) Location.

Job Description:

We are looking for an experienced Customer Relationship Executive, preferably having work experience of 2 years from Mumbai, with a background in real estate. The ideal candidate should have strong communication, excellent typing skills, and hands-on experience with CRM systems. The role involves managing customer interactions, ensuring high satisfaction levels, and assisting clients through the buying process in real estate projects.

Key Responsibilities:

  • Act as the main point of contact for customer inquiries regarding real estate projects.
  • Handle calls, emails, and chat inquiries with professionalism and efficiency.
  • Provide accurate information to customers about project details, availability, and other queries.
  • Maintain and update customer data within the CRM system, ensuring records are accurate.
  • Manage customer relationships, from inquiry to post-sale follow-up, ensuring a smooth and pleasant experience.
  • Assist customers in understanding booking processes, documentation, and payment schedules.
  • Address and resolve customer concerns, coordinating with other departments when necessary.
  • Generate reports from the CRM system to track customer interactions and project progress.
  • Keep customers informed about project updates, timelines, and key milestones.
  • Ensure timely resolution of customer complaints and escalate issues when needed.

Candidates Profile:

  • Previous experience as a Customer Relationship Executive in real estate is mandatory.
  • Must be based in Mumbai with in-depth knowledge of the real estate market.
  • Proficient in using CRM systems to manage customer data and track interactions.
  • Excellent verbal and written communication skills in English.
  • Strong typing skills and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Knowledge of the real estate sales process and documentation is essential.
  • Proficiency in replying to emails, speaking to customers.
  • Proficiency in excel, word, PowerPoint
  • 2+ years of experience in customer relationship management, specifically in real estate.
  • Bachelor’s degree in Business, Communications, or related fields
Company Profile

The Organization is a premier developer of residential and commercial properties in and around Mumbai Metro Region. With over 2 decades of excellence in construction across Mumbai region, the --------- has completed approximately 20 lacs sq ft of construction with more than 10 lacs sq ft. and 7 projects in the pipeline. The Organization is known for its solid trust and unwavering values, the --------- has delivered properties of distinction backed by extensive knowledge and experience in the industry.

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  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.