Client Support Associate-Gujrat(Vadodara)

Client Support Associate-Gujrat(Vadodara)

1 Nos.
92457
Full Time
1.0 Year(s) To 8.0 Year(s)
Not Disclosed by Recruiter
ITES / BPO / KPO / Customer Service / Operations
Other
Job Description:

We have an urgent opening for the post of Client Support Associate for a reputed company for their office at Gujrat(Vadodara).

 

Job Description:

  • As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., “first call resolution”), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams. 
  • You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues. 
  • Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge. 
  • Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve.  Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients. 

Requirement:

  • High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience. 
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.  
  • Strong understanding of business operations (spreadsheets, trends, data)
  • Be Flexible in working hours which is a must. 
  • Excellent oral and written communication skills;  
  • An unerring attention to detail;  
  • The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums. 
  • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer. 
  • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;  
  • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction. 

What We Offer: 

  • Transportation allowance 
  • Canteen Subsidy 
  • Night Shift allowance as per process 
  • Schedule Attendance Bonus 
  • Health Insurance 
  • Tuition Reimbursement 
  • Incentive components campaign wise 
  • Work Life Balance Initiatives 
  • Rewards & Recognition 
  • Internal movement through IJP

Note: 9hr shift including 1hr break and 5days working with 2rotaional weekly Offs. Shift timings are majorly starts from evening 5:30 till mid night 3:30am we have shifts. We expect flexibility in shift timings.

Company Profile

The organization was launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, they have expanded our range of --- and have grown to include more than 50 --- partnerships, 3,600 employees, and ten state-of-the-art contact centers. --- has spread to three countries: seven U.S. locations, one nearshore, and two offshore. With over 160 million voice interactions, 40 million chat & email interactions, and 54 million quality monitoring evaluations annually, --- has the flexibility and scalability to partner with organizations of all sizes. The organization delivers next-generation BPO solutions. The organization leverages the power of artificial plus human intelligence, which enhances training and coaching. By doing this, they can focus on critical behaviors and improve customer experience and shareholder value.

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  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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