Network Support Engineer (Firewall & NIPS Support) - Navi Mumbai /Mumbai

Job Description:

We have an urgent opening for the position of Network Support Engineer (Firewall & NIPS Support) - Navi Mumbai /Mumbai for a reputed company for Navi Mumbai /Mumbai location.

Level 2 Support

Qualification : BE/B.Tech/B.Sc/BCA or equivalent CCNA Sec. or Equivalent

Experiences:

• CCNA Sec. or Equivalent
• Overall 3-6 years experience in network security with at least 2 years in Palo Alto/Checkpoint/ Cisco Firewalls and McAfee NIPS solutions
• Proficiency with management of Firewall and NIPS solutions
• Experience in working with Windows, Linux, Unix environment
• Hands on experience in commissioning and Implementation of various Firewall & NIPS solution and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)
• Experience in managing policies and exceptions
• Experience in packet capture, analysis and troubleshooting tools
• Product knowledge of firewall, NIPS, SSL, Routing Protocols, Dual Factor Authentication etc.

Roles and Responsibilities:

• Incident, problem, service request management, change management, configuration management & capacity management of Firewall & NIPS Setup.
• Day to Day BAU configuration changes
• Proactively utilize network monitoring tools to isolate events before service degradation occurs
• Supporting incident monitoring and incident analysis/response initiatives
• Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets
• Troubleshooting layers 1, 2 and 3 of the OSI Model
• Applying security patches as required
• Conducting daily performance checks on devices, periodic audits and compliance
• Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
• Implement, and maintain network security policy, standards, and procedures
• Maintaining  service  levels  as  well  as  oversight  of  the  day  to  day  configuration, administration and monitoring of the network security infrastructure in a 24/7
• Co-ordination with OEM's for TAC support, RMA,  replacement &  reconfiguration of faulty Firewalls/NIPS 
• Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation
• Investigate, isolate, and resolve firewall & NIPS incidents with RCA.
• Co-ordinate helpdesk team,  other IT support teams, application support teams to jointly troubleshoot and fix the high priority/severity incidents.
• Designing and implementing firewall, Site to Site VPNs, and IDS/IPS solutions for DC/DR/Cloud and Branch office environments
• Create and update knowledgebase in ITSM tools
• Creation and updation of SOPS/Runbooks
• Identify areas for automation of operational efficiency
• Work to automate and integrate the tools with REST API/SDK with security dashboard, Infosec tools (AD, IDAM, PAM, SIEM, SOAR etc.)
• Patch updates, upgradation of Firewalls & NIPS as per Bank's compliance and audit requirements
• Closure of compliance and audits points as per the agreed timelines.