Restaurant Captain- Vashi

Job Description:

Job Purpose:

• Captain has to independently handle assign section including superior quality of food and beverage service and customer complaint management to achieve the high level of guest satisfaction.

Areas of Responsibilities

Customer:

• To ensure superior service to the customer by adhering to the brand standards.
• To respond efficiently and accurately to customer complaints by understanding the minute details of complaints and ready with the options for solving it.

Restaurant Operations:

• Assigns specific side duty tasks to each attendant and sees to it that the staff knows and accomplishes their duties.
• Checks at the start and at the end of the shift that all service attendants complete their opening and closing tasks.
• Checks at the start of the shift that all supplies in the station are complete.
• Prepares details required for pre-meal briefing - out of stock items, reservations, daily specials, VIP reservations etc.
• Records the daily sales and cover count of the outlet at the end of each shift, in the absence of the Supervisor.
• Communicates to the immediate superior and subordinates in a timely manner, any important information related to operation.
• Capable of implementing consistently in his/her shift all the service standards established for the outlet.
• Knowledgeable of the outlet’s menu and drinks, its standard quantity, presentation and preparation.
• Presents menu, takes order, offers suggestions and promotes the specialties.
• Visits the guests in the tables occupied, to confirm guest satisfaction with each food course and beverages. Handles guest complains professionally and satisfactorily.
• Ensure cleanliness of work areas, cutlery, crockery throughout the shift.

Team Members:

• Recommends to the outlet supervisor any disciplinary action or recommendation to be given to deserving employees.
• Disciplines the service staff assigned in his/her shift in accordance to the policies and procedures
• Conducts on the job training for staff assigned in his/her shift.
• Take an active role in coaching and developing team members.
• Motivates the staff to maintain consistency of performance.

Behavioral Skill:

• Positive attitude, Customer Service Oriented, Polite, Mentoring.