Sr. Executive/Executive Post Sales Relationship(CRM) - CBD Belapur

The company was founded in August 2012 by IITians with a vision to become a one-stop shop for all kinds of real-estate needs in the complex Indian real  estate market.

This vision was extensively brainstormed, designed, planned and implemented by smoothly integrating cutting-edge technology with optimal ground presence to help customers (Property Developers, Retail & Institutional Brokers and end-Buyers) achieve their desired objectives. 

Gender: Female / Male

Head Office Location: Navi Mumbai (Belapur)

Job Profile :

• Handle post sales of the properties (Residential, Commercial, Lands, Plots, Bungalows, Warehouse etc) projects,
• documentations, customer support, grievances and issues, collections and relevant legal issues.
• Should possess good communication skills and convincing abilities to handle objections and queries of Booked
• customers for sharing updates and transactional information.
• Post booking, check for all documents, make welcome call, Confirming booking details with the customer in
• welcome call.
• Follow up with customers on payment dues, registration and update all communication done with the customer in
• Company software system
• Ensure prompt service and promptness in handling customer issues & complaints.
• Send mailer on regular basis.
• Resolve any issues of key clients and follow-up on submittals.
• Take responsibility for Resolving customer complaints quickly and efficiently as per Turnaround time
• Intimate Booked customers (Especially Loan/EMI customers) on the payment schedule, and coordinate with
• customers and Financial Institution for collection.
• Maintain relationship with customer through constant engagement
• Follow Up with channel partners for their client update
• Responsible for agreement registration, collection follow up with the clients for payment, customer related
• documentation & registration/ execution of Agreements
• Customer Experience, Collections, Loyalty, Referral Banking, Sales Tool Implementation and MIS
• Ensure Festival Greetings and Birthday and Anniversary messages and mails are sent to customers through
• mail/WhatsApp from company official id.
• Checking & doing booking entries in system

Required Candidates Profile:

• Draft communication mails to customers independently.
• Maintain and assume full integrity and honesty while delivering the official duties and responsibilities
• Coordinate with internal & external stakeholders
• Ensure highest level of sincerity, integrity and transparency while dealing with customers.
• taking references from existing clients for further sales.
• Target oriented and proactive.
• Excellent communications, negotiation and presentations skills.
• Should be a Team player
• Should have a flair for establishing an instant rapport with clients.
• Ability to work independently.

 Languages Desired & Must know: English, & either one or 2 or more from (Tamil Malayalam, Kannada, Telugu)

If you are interested in the same profile kindly REPLY to this mail with your latest CV, your CTC, and the joining period for the same at the earliest.

Regards,

DC Consultants.