Customer Retention Specialist- Navi Mumbai(CBD Belapur)
Job Description:
We have an urgent opening for the position of Customer Retention Specialist for a reputed Real Estate Company for the Navi Mumbai(CBD Belapur) location.
Job Description:
- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales and post-sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
Requirements:
- Bachelor's degree in sales, marketing, or related field.
- 3+ years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.
If you are interested in the same profile kindly REPLY this mail with your latest CV, your CTC, and the joining period for the same at the earliest
Regards,
DC Consultants
Key Skills :
Company Profile
Company is India’s leading PropTech company and advisory firm offering technology driven and cutting-edge solutions to homebuyers, developers and channel partners across major real estate segments in India & GCC.Spearheading the transformation of the Indian real estate growth, It is the brainchild of IIT alumni. By fortifying India’s dominant real estate presence.experienced leadership and management team enables it to anticipate and adapt to challenging market trends and economic environment.Amongst the top 3 retail broking firm in India,It has 900+ employees in 30+ offices in India and 3 offices in GCC. With over 5,500 Crores worth of transaction value in projects across India and GCC and over 15,000 empanelled brokers, it has managed to serve 5.5+ lakhs happy homebuyers.
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