Manager Strategy (User Experience) - Vikhroli(Mumbai)

Job Description:

We are having an urgent opening for the position of Manager Strategy (User Experience) for a reputed company Fintech Industry at the Vikhroli(Mumbai) location.

Our Upcoming App

- The New App helps unlock the power of the under-utilized credit card that resides in your wallet. We provide the wings to your credit card to become the Super Hero you need in your time of need or improve the operating cash flows for your business.

- Through our New App, any business can now pay your suppliers, rent, tax, and compliance costs while unlocking discounts and the extra credit days available through your card.

What does a User Experience do? 

• This team ensures a smooth, uneventful, delightful journey for the customer on the app
• This means looking at each functionality of the app from the perspective of the user and ensuring it is intuitive, seamless, and swift
• We manage all communications required with the user
• We draw patterns from user behavior and build and run rewards and offer campaigns that will ensure repeated transactions and usage of the app
• We ensure that the product roadmap is robust and includes all relevant functionalities that the customer would expect going forward
• We manage the customer queries and issues by coordinating internally with the tech and product team
• We interface with the user to ensure smooth onboarding, transaction, rewards, and cashback process 

As a person, we would expect you to tick these boxes :

• Demonstrate knowledge of testing, failing quickly, learning, and getting back on your feet fast in a commercially prudent manner.
• Self-starter with an independent streak, who is keen on putting your own signature on the way marketing needs to be done. 
• While having a personality is great, we would like your signature to read - fun and easygoing. 
• Our team must love working with you and must look forward to all their interactions with you

Candidate’s profile : 

• Should have worked in the customer success/engagement/retention team of a B2C mobile/web app company
• Should have knowledge of consoles/tools used to understand, strategize and manage data about customers
• Should be able to understand patterns in customer behavior and conceptualize improvement campaigns that will provide higher engagement measured by repeat transaction
• Should have supervised work of teams of 2-3 juniors
• Should be able to draft and prioritize customer requirements for the product roadmap