Sr. Executive – Customer Support - Kharghar

Job Description:

Description:

We have an urgent opening for the position of Sr. Executive – Customer support for a reputed company in Kharghar Location.

Designation:Sr.Executive - Customer Support

Qualification:B.com/ B.sc

Experience:Min 1 to 3 Years 

CTC: As per Industry Standards

Office: Kharghar, Navi Mumbai

Type of Industry: Real Estate / Financial Institutions / Home loan Finance companies.

Job Description:- 

Responsibility :

• Should be able to handle customer queries for loan requirements, eligibility including finalization, liaison with banks and Home Loan finance companies etc.
• Working of loan eligibility of Customers particularly the self-employed customers but not limited to them
• Follow up with customers for KYC and loan eligibility documents.
• Should be able to prepare cash receipts after bifurcation of principal amount and service tax.
• Maintenance of Customer booking Records in CRM system, their accounts, statutory receipts from a customer like GST, Stamp Duty, registration charges, legal charges etc.
• Working knowledge of TDS and Service taxes as applicable. To calculate month-end demand from customers and updation of receipts from them.
• Attending to queries of Customer regarding their payments, dues, interest calculation, home loan, and other related queries
• Coordinating with Home finance companies for project approval and home loan approval of customers might have to visit the bank for the loan process if stuck or delayed.
• Any other assignments were given by management from time to time.