Business Development Manager - Thane

Job Description:

Role Summary:

The role involves driving business development initiatives for civil & structural repair

solutions by managing key accounts, coordinating with technical teams, overseeing end-toend

sales operations, and enhancing customer experience. The ideal candidate must possess

strong experience in B2B client management, supply chain coordination, sales

administration, and customer engagement, with the ability to liaise with contractors,

consultants, PMC firms, and industrial customers.

Key Responsibilities:

A.) B2B Business Development & Key Account Management

• Identify, develop, and manage key accounts in the civil structural repair, coatings, and

specialty chemical segments.

• Build long-term business relationships with contractors, consultants, infrastructure

companies, and industrial clients.

• Conduct meetings, presentations, and site visits to understand customer needs and

propose appropriate repair solutions.

• Maintain strong connections with brand partners, OEMs, technical teams, and

distribution partners to expand market presence.

• Lead sales forecasting, pipeline visibility, and monthly business reviews using CRM

tools.

B.) Sales Operations

• Manage the complete sales cycle: enquiry handling, quotations, technical

coordination, order processing, deliveries, and post-sales support.

• Collaborate with internal teams (technical, logistics, warehouse, finance,

SAP/Salesforce) to ensure smooth order execution.

• Ensure timely submission of proposals, product recommendations, method

statements, and technical documents.

• Track project movement from lead to closure through Salesforce/CRM and maintain

accurate documentation.

C.) Customer Experience & Technical Support

• Engage with customers at experience centres, exhibitions, and demonstration facilities

for product selection and solution discussions.

• Coordinate with technical engineers for product trials, application guidelines, and site

performance evaluations.

• Capture customer feedback and work with internal teams to drive continuous

improvement in service delivery.

D.) Marketing & Branding

• Support marketing initiatives, including brochures, project case studies, exhibition

coordination, digital campaigns, and brand promotion.

• Core Competencies Required

1. Customer engagement & technical coordination
2. Sales operations & order fulfilment
3. CRM expertise (Salesforce Key User preferred)
4. Strong communication & presentation skills
5. Problem-solving & decision-making
6. Team leadership and cross-functional coordination

• Technical Skills

1. Salesforce CRM
2. MS Excel, PowerPoint, & Reporting Tools

• Additional Preferred Skills

1. Experience in coatings, construction chemicals, composites, adhesives, or civil repairmaterials
2. Exposure to B2B industrial clients and contractor ecosystem
3. Ability to handle exhibitions, trade-shows, and brand promotion activities

• Key Deliverables

1. Achieve monthly & annual business development targets
2. Strengthen customer relationships and increase repeat business
3. Ensure accurate and timely execution of orders
4. Support marketing and branding initiatives for growth