Head – Human Resources - CBD Belapur

Job Description:

Role Purpose
The Head – HR will be responsible for building, strengthening, and scaling the organization’s human capital by driving robust HR strategies, operational excellence, and a high- performance culture. This role will act as a strategic business partner to leadership and key stakeholders, ensuring alignment between people practices and business objectives.

Key Responsibilities

• Strategic HR Leadership & Stakeholder Management
• Act as a trusted advisor to the CEO, leadership team, and business heads on all people-related matters.
• Partner with internal stakeholders to understand business priorities and translate them into effective HR strategies.
• Drive alignment between organizational goals, workforce planning, and HR initiatives.
• Facilitate leadership discussions on talent, succession planning, organizational structure, and capability building.
• Manage external stakeholders including consultants, vendors, auditors, and regulatory bodies.

2. Performance Management & Productivity Mapping

•  Design, implement, and institutionalize a robust Performance Management System (PMS) aligned with business goals.
•  Drive goal setting through KRAs / KPIs, periodic reviews, and performance calibration across levels.
•  Lead productivity mapping initiatives to assess role clarity, workforce efficiency, and output vs. input metrics.
•  Analyze performance data to identify gaps, high performers, and improvement opportunities.
•  Enable managers with tools, dashboards, and frameworks to manage performance effectively.

3. Employee Engagement & Culture Building

•  Develop and execute employee engagement strategies to enhance motivation,retention, and organizational commitment.
•  Drive initiatives such as skip-level meetings, leadership connects, townhalls, and feedback forums.
•  Foster a culture of accountability, collaboration, and continuous improvement.
•  Implement employee listening mechanisms including surveys, pulse checks, and exit interviews, and ensure action planning.
•  Champion diversity, inclusion, and employee wellbeing initiatives.

4. HR Operations Excellence

•  Oversee end-to-end HR operations including onboarding, employee lifecycle management, attendance, leave, payroll coordination, and exits.
•  Ensure HR policies, SOPs, and processes are well-defined, compliant, and consistently implemented.
•  Drive process standardization, simplification, and continuous improvement across HR operations.
•  Ensure statutory compliance with all applicable labor laws and regulations.
•  Lead audits, documentation, and risk mitigation related to HR processes.

5. HRMS & Digital Enablement

•  Lead implementation, optimization, and adoption of HRMS platforms across the employee lifecycle.
•  Ensure accurate data management, MIS reporting, dashboards, and analytics for decision-making.
•  Drive automation and digitization of HR processes to improve efficiency and employee experience.
•  Partner with IT and vendors to enhance system capabilities and resolve issues proactively.

6. Talent Management & Capability Building

•  Provide strategic direction to Talent Acquisition ensuring quality hiring and cultural fit.
•  Provide strategic alignment to learning and development initiatives aligned with current and future skill requirements.
•  Establish succession planning and leadership development frameworks.
•  Coach and develop HR team members to build a strong, future-ready HR function.

7. Governance, Policies & Compliance

•  Design, review, and update HR policies to ensure alignment with organizational values and legal requirements.
•  Ensure ethical practices, grievance handling, POSH compliance, and employee relations management.
•  Act as custodian of organizational culture, values, and code of conduct.

Key Skills & Competencies

•  Strong stakeholder management and business partnering skills
•  Deep understanding of performance management systems and productivity analytics
•  Ability to translate data into actionable insights
•  High emotional intelligence and strong communication skills
•  Change management and organizational development expertise
•  Strong process orientation and operational rigor
•  Digital mindset with hands-on experience in HRMS and HR analytics

Educational Qualifications & Experience

•  MBA / Master’s degree in Human Resources or related field is a must
•  12+ years of progressive HR experience, with significant experience in a leadership role
•  Experience in building HR frameworks in growing or transformation-oriented organizations preferred

Key Success Metrics

•  Effectiveness of performance management and productivity outcomes
•  Employee engagement and retention levels
•  Stakeholder satisfaction with HR support
•  Compliance and audit outcomes
•  Adoption and effectiveness of HR systems and processes