Operations Executive- Thane

Job Description:

Key Responsibilities:

Client Onboarding & Documentation

• Collect, verify, and manage required documents for new client onboarding.
• Ensure compliance with company policies and industry regulations.
• Streamline the onboarding process for a seamless client experience.

Payment Gateway Verification

• Oversee the verification and approval process for secure payment gateways.
• Coordinate with financial institutions and internal teams for smooth transactions.
• Ensure compliance with security and regulatory requirements.

Training & Support

• Conduct training sessions for retail jewellers on using the app and dashboard effectively.
• Provide detailed walkthroughs, troubleshooting assistance, and feature explanations.
• Develop user-friendly training materials to enhance client understanding.

Query Resolution

• Act as the primary point of contact for client inquiries and concerns.
• Provide timely and effective solutions to operational or technical issues.
• Work with internal teams to address escalated concerns and ensure client satisfaction.

Report Management

• Generate, analyse, and send download reports to clients.
• Track app usage, performance metrics, and provide insights for improvement.
• Maintain accurate records and documentation for reporting purposes.
• Client Communication & Relationship Management
• Maintain consistent and professional communication with clients.
• Gather feedback, address concerns, and ensure a high level of customer satisfaction.
• Build long-term relationships to support business growth and retention.

Operational Process Oversight

• Monitor and optimize operational workflows to improve efficiency.
• Identify areas for process enhancement and implement best practices.
• Collaborate with cross-functional teams to align operations with business goals.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 1+ years of experience in operations, client management, or a similar role.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in CRM tools, MS Office, and data management systems.