Operation Executive - Logistic and Freight Forwarding Industry - Chennai

Operation Executive - Logistic and Freight Forwarding Industry - Chennai

1 Nos.
107596
Full Time
4.0 Year(s) To 7.0 Year(s)
3.00 LPA TO 6.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Logistic/Freight/Courier
Job Description:

We have an urgent opening for the post of  Operation Executive for a reputed company in Logistic and Freight Forwarding Industry for their office at Chennai  Location.

 

Key Responsibilities:

  • Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and professional manner.
  • Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
  • Ability to generate spot quote with carrier and good strength to further negotiation.
  • Good command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs
  • Well aware operation task which need to capture in cw1 timely manner.
  • Good control on carrier online booking and SI submission on priority.
  • Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
  • Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement
  • Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
  • Cooperate and liaise with other departments to solve customer’s request and inquiries
  • Ensure data integrity by performing timely and accurate data entry
  • Contribute to the achievement of department KPIs and service level delivery
  • Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities
  • Update internal parties with the most up-to-date Quotations / routing orders / SOPs.

 

JOB SPECIFICATIONS: Professional Experience and Knowledge
(knowledge, skills, education, experience, and abilities essential to perform this job)

  • Minimum 4-5 years of experience in logistics / freight forwarding related industry preferred
  • Proficient in Microsoft Office applications and other technical software
  • Must aware all shipping line booking and SI submission process.
  • Well aware CFS process and Odex process

 

Education and Professional Qualifications:
University graduate, preferably in logistics / business administration / marketing; or equivalent in business or related field

Candidates Profile:

  • Minimum 4-7 years of experience in logistics / freight forwarding related industry preferred
  • Proficient in Microsoft Office applications and other technical software
  • Must aware all shipping line booking and SI submission process.
  • Well aware CFS process and Odex process

Key Attributes:

  • Analytical skills and data analysis required
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Ability to remain calm under pressure
  • Customer facing experience preferred
  • Skilled at managing and developing teams

Travel Required:
Occasional travel is required.

 

Job Hierarchy:
Potential promotion to Sr. Executive within Operation duty group.

Company Profile

Founded in 1988, this --- logistics company has grown from a freight forwarder into a full-service international transportation and warehouse logistics partner. Operating in 25+ countries with 50+ offices, it provides air and ocean freight forwarding, warehousing, distribution, packaging, and end-to-end supply chain solutions. Its network offers 24/7 shipment visibility, customs clearance, and real-time updates, ensuring reliable, cost-efficient movement of goods. A unified --- system integrates with client IT platforms for seamless data sharing, helping industries like automotive, electronics, healthcare, retail, and energy streamline trade and operations.

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  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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