Operation Executive - Logistic and Freight Forwarding Industry - Chennai

Job Description:

We have an urgent opening for the post of  Operation Executive for a reputed company in Logistic and Freight Forwarding Industry for their office at Chennai  Location.

Key Responsibilities:

• Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and professional manner.
• Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
• Ability to generate spot quote with carrier and good strength to further negotiation.
• Good command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs
• Well aware operation task which need to capture in cw1 timely manner.
• Good control on carrier online booking and SI submission on priority.
• Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
• Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement
• Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
• Cooperate and liaise with other departments to solve customer’s request and inquiries
• Ensure data integrity by performing timely and accurate data entry
• Contribute to the achievement of department KPIs and service level delivery
• Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities
• Update internal parties with the most up-to-date Quotations / routing orders / SOPs.

JOB SPECIFICATIONS: Professional Experience and Knowledge
(knowledge, skills, education, experience, and abilities essential to perform this job)

• Minimum 4-5 years of experience in logistics / freight forwarding related industry preferred
• Proficient in Microsoft Office applications and other technical software
• Must aware all shipping line booking and SI submission process.
• Well aware CFS process and Odex process

Education and Professional Qualifications:
University graduate, preferably in logistics / business administration / marketing; or equivalent in business or related field

Candidates Profile:

• Minimum 4-7 years of experience in logistics / freight forwarding related industry preferred
• Proficient in Microsoft Office applications and other technical software
• Must aware all shipping line booking and SI submission process.
• Well aware CFS process and Odex process

Key Attributes:

• Analytical skills and data analysis required
• Strong problem solving skills
• Excellent written and verbal communication skills
• Ability to remain calm under pressure
• Customer facing experience preferred
• Skilled at managing and developing teams
  
  

Travel Required:
Occasional travel is required.

Job Hierarchy:
Potential promotion to Sr. Executive within Operation duty group.