Operation Executive - Logistic and Freight Forwarding Industry - Chennai
Job Description:
We have an urgent opening for the post of Operation Executive for a reputed company in Logistic and Freight Forwarding Industry for their office at Chennai Location.
Key Responsibilities:
- Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and professional manner.
- Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
- Ability to generate spot quote with carrier and good strength to further negotiation.
- Good command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs
- Well aware operation task which need to capture in cw1 timely manner.
- Good control on carrier online booking and SI submission on priority.
- Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
- Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement
- Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
- Cooperate and liaise with other departments to solve customer’s request and inquiries
- Ensure data integrity by performing timely and accurate data entry
- Contribute to the achievement of department KPIs and service level delivery
- Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities
- Update internal parties with the most up-to-date Quotations / routing orders / SOPs.
JOB SPECIFICATIONS: Professional Experience and Knowledge
(knowledge, skills, education, experience, and abilities essential to perform this job)
- Minimum 4-5 years of experience in logistics / freight forwarding related industry preferred
- Proficient in Microsoft Office applications and other technical software
- Must aware all shipping line booking and SI submission process.
- Well aware CFS process and Odex process
Education and Professional Qualifications:
University graduate, preferably in logistics / business administration / marketing; or equivalent in business or related field
Candidates Profile:
- Minimum 4-7 years of experience in logistics / freight forwarding related industry preferred
- Proficient in Microsoft Office applications and other technical software
- Must aware all shipping line booking and SI submission process.
- Well aware CFS process and Odex process
Key Attributes:
- Analytical skills and data analysis required
- Strong problem solving skills
- Excellent written and verbal communication skills
- Ability to remain calm under pressure
- Customer facing experience preferred
- Skilled at managing and developing teams
Travel Required:
Occasional travel is required.
Job Hierarchy:
Potential promotion to Sr. Executive within Operation duty group.
Key Skills :
Company Profile
Founded in 1988, this --- logistics company has grown from a freight forwarder into a full-service international transportation and warehouse logistics partner. Operating in 25+ countries with 50+ offices, it provides air and ocean freight forwarding, warehousing, distribution, packaging, and end-to-end supply chain solutions. Its network offers 24/7 shipment visibility, customs clearance, and real-time updates, ensuring reliable, cost-efficient movement of goods. A unified --- system integrates with client IT platforms for seamless data sharing, helping industries like automotive, electronics, healthcare, retail, and energy streamline trade and operations.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.