Maintenance Engineer- Real Estate Industry - Mumbai (Borivali (W))

Job Description:

We have an opening for the post of Maintenance Engineer for a reputed Company in Real Estate Industry for their Mumbai (Borivali) Head Office.

Position Objective:

• To manage all maintenance work of the properties post-handing over of possession to customers. 
• Fulfill obligations of the Company with respect to customers, during Defects Liability Period.

Key Responsibilities:

1. Collating property information 

• Receive from Sales Dept., hand-over documents, post possession of properties to the customers. 
• Receive from Sales / Legal Depts., 

• document copies specifying company obligations to customers regarding maintenance/defect liability period.
• Contact information regarding customer/society (secretary/chairman). 
  
  
• Receive from Construction team / Architects, As-Built Drawings and specifications.
• Receive from Contracts dept.,
  
  
• Copies of Defects Liability Period specifications in the various Contracts with vendors. 
• Copies of Warranties as specified in the Work Orders. 
• Copies of AMC (Annual Maintenance Contracts). 
• Contractor / vendor data (contact information). 
  
  
• Receive from Purchase Dept., 
  
  
• Guarantees / Warrantees of materials used. 
• Supplier data (contact information). 
• List and specification of materials / equipment used in the property.
  
  
• Inspect the premises and installations and understand the Company’s scope for maintenance.

2. Resource Planning 

• Maintain vendor list / develop appropriate vendors / petty work vendors for maintenance works, such as, 
  
  
• Civil repairs, scaffolding, painting, deep cleaning, façade cleaning 
• Carpenters, Doors and hardware, Window repairs 
• Electricians, Plumbers, pump/motor repairs 
• Elevator, Parking system 
• STP vendor 
• Fire Alarm, Fire Fighting agencies / equipment suppliers 
• Security systems / CCTV / VDP vendors 
• Landscape 
  
  
• Plan for tools, equipment, spares, storage spaces for same. 
• Plan maintenance team (internal resources such as supervisors, CRM assistants)

3. Complaint Assessment

• Register complaints. 
• Interact with customer and understand the specific nature of the complaint / problem. 
• Interact with construction team / quality engineer to identify the root cause. Determine the Scope and extent of Company’s obligations. Obtain approval of CRM Head.

4. Execution 

• Plan corrective action, mobilize resources, execute, and satisfactorily resolve the complaints. 
• Obtain the customer's acknowledgement. 
• Report closure to CRM head.

5. Analysis and recommendations 

• Analyze the complaints / nature of corrective works carried out, observe trends, perform root-cause analysis and report to Construction Head. 
• Brainstorm with the construction team and recommend preventive measures (CAPA)

6. Reports and Records

• Maintain Complaints Register 
• Maintain expenses record for the works done 
• Submit complaints-and-action-taken reports on a regular basis (monthly), project-wise, categorizing the complaints based on their nature, the costs incurred. 
• Assess performance of vendors and recommend corrective action if any.

Reports to: Manager - CRM

Candidate's profile:

• Graduate with seven plus years of work experience in a similar capacity, in the field of estate maintenance of residential and commercial properties. An engineering backgound is advantageous. 
• Has strong organizing and multi-tasking skills. 
• Has good interpersonal skills and problem-solving abilities. 
• Is fluent in the local languages.