Home Loan Co-ordinator - Andheri

Job Description:

We  have an opening for the post of  Home loan Co-Ordinator  for their Mumbai branch.

Company's Profile:

It is India's first Digital Mortgage Platform. We make home loans easy for the customers. Our proprietary technology helps find the best match between the borrower and lender and then helps in seamless execution of the choice. We reduce the turnaround time and rework on a home loan application. Our customers and partners choose us for this reduction and reward us with their business. We are currently live with 15+ lenders in 4 locations.

Job Description:

• Call customers and provide advisory on specific product. Help customer understand the process and pitch SwitchMe (SM) Services.

• Inform customer that SM can take care of end to end process

• Should be able to multitask

• Should have knowledge on how home loan process works

• Should posses knowledge of working with builders

• Make customer aware of SM expertise in given product or service execution and rate of success he can expect with SM.

• Maintain customer details in systems/dashboard in manner instructed.

• Once converted, initiate the switching process as per organization SOPs.

• Take complete ownership of conversion and keep proper follow up in order to complete the switching of services within set timelines.

• Coordinate with respective FE and HLCs for proper completion of switching.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Share the learning with team. Active participation in team meetings

Required Skills:

• Demonstrates the ability to work well with people, both internally and with the external customers.

• Strong organizational, administrative and time management skills.

• Prioritize assignments, follow-up to ensure task completion, and manage multiple projects.

• Intimate knowledge of the products or services being offered, great communication skills and sales experience.

• Ability to make quick, accurate, and appropriate decisions.

• Exceptional skills in keyboard and operating computer systems.

• Sell full array of company products and services to customers.

• Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.

If you are interested for the same profile kindly REPLY this mail with your latest cv, your CTC and the joining period for the same at the earliest.

Regards,

DC Consultants