Ocean import Executive-Mumbai

Job Description:

We have an urgent opening for the position of Ocean Import Executive for a reputed Logistics Industry for Mumbai location.

Reporting to the Branch Manager, the Customer Service Representative is to provide an effective and efficient customer service to all internal and external OIA customers by utilizing excellent, in-depth knowledge of company products, policies and procedures and shipping methods and shipment terms.

KEY ACCOUNTABILITIES:

• Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and professional manner.
• Professionally and proactively update customers with shipment status;update overseas offices and customers about potential delays or unusualcircumstances
• Preaalert, IGM manifestation, DO released, AP & AR posting ontime.
• Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
• Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement
• Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
• Cooperate and liaise with other departments to solve customer’s request and inquiries
• Ensure data integrity by performing timely and accurate data entry
• Contribute to the achievement of department KPIs and service level delivery
• Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities
• Update internal parties with the most up-to-date Quotations / routing orders / SOPs

Educations and Professional Qualifications
University graduate, preferably in logistics / business administration /marketing; or equivalent in business or related field

Key Attributes: 

• Analytical skills and data analysis required

• Strong problem solving skills
• Excellent written and verbal communication skills
• Ability to remain calm under pressure
• Customer facing experience preferred

• Skilled at managing and developing teams

Travel Required-Occasional travel is required